Terms of Service
Effective June 27, 2026.
1. Acceptance
By accessing or using DAIN Intelligence, you agree to these Terms on behalf of yourself and the organization you represent. If you do not agree, do not use the service.
2. The service
DAIN Intelligence is a collaboration and intelligence platform designed for regulated industries. Features include messaging, controlled records, electronic signatures, meeting consent and transcription, knowledge extraction, and inspector-grade exports.
3. Acceptable use
You may not use the service to violate law, infringe rights, attempt to defeat the platform's security or rate limits, upload malicious code, or process personal data you are not authorized to process. DAIN features must not be used to circumvent regulatory obligations.
4. Customer data
You retain ownership of all content you upload. You grant us a limited license to host, process, and display that content solely to provide the service. We do not use your content to train third-party DAIN models.
5. Compliance
The platform provides controls (RLS, electronic signatures, audit trails) that support 21 CFR Part 11, HIPAA, and GDPR programs. Achieving and maintaining compliance is a shared responsibility: we provide the technical features; you are responsible for your validation, SOPs, and operational use.
6. Availability
We strive for high availability but the service is provided on an "as is" and "as available" basis. Scheduled maintenance and service-level commitments, where applicable, are described in your order form or master services agreement.
7. Fees
Subscription fees are billed per seat per month or per the terms of your order form. Fees are non-refundable except where required by law.
8. Termination
Either party may terminate for material breach with 30 days notice and a reasonable cure period. Upon termination, customers may export their controlled records for 30 days, after which content is deleted in accordance with retention policy.
9. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages. Aggregate liability is capped at fees paid in the 12 months preceding the claim.
10. Changes
Material changes will be announced in-app and via email at least 30 days before they take effect.
11. Contact
See also Trust & Security and Privacy Policy.